💤 Decision Fatigue:

Reduced quality of decisions with overload.

People find it harder to make rational decisions, as the total number of decisions that they've made increases.

e.g., after a whole day of making hard decisions at work, you may find it hard to decide what to eat for dinner (comparatively simple).



Conversion rates
  • The increasing difficulty of answering questions may lead people to avoid making them. This may manifest as churn.

Habits
  • It's harder to adopt a new habit if you're tired (physically or mentally). You seek defaults.

Input quality
Effort & motivation
  • Don't be afraid to split a 'user journey' into multiple sessions, and encourage the user to explore at their own pace. (i.e., don't teach them everything at once).

  • Set good default options, where possible.